Complimentary shipping on orders over $40

Customer care / Returns

A considered approach to returns.

If something is not right, this guide explains the quickest way to reach a fair resolution.

Thoughtful support, without the runaround. Useful answers, clear next steps and a human point of contact.
01

When a return may be eligible

We want your order to feel right. Contact us if the product is defective or damaged on arrival, does not match its description, or the wrong size, colour or model was sent because of our error.

02

The return process

  1. Tell us what happened.Contact us within 14 days at service@facleansakolv.com.
  2. Share the details.Include your order number and clear photos of the issue.
  3. Wait for authorisation.We will send return instructions before anything is shipped back.
  4. Pack it securely.Ship the item within 14 days of authorisation.
03

Full refunds

  • Defective or damaged items
  • Incorrect items sent by us

Timing

Approved refunds are processed to the original payment method within 48 hours after inspection.

A few restrictions

Custom or personalised products, used or altered items, and products missing original packaging or parts cannot be returned.